Returns & Exchanges
If you are not 100% satisfied with your purchase, you can return your order for a refund within 30 days of delivery. Refunds will be credited back to your original payment method for the merchandise purchase price, minus a $10.00 shipping charge for the use of our prepaid shipping label.
- Items must be returned unworn, unwashed with the original tags attached.
- Items shipped in Stetson branded boxes must be repacked and shipped as received.
- We can only accept returns for purchases made at www.stetson.com
- Refunds are issued to the original form of payment.
- Fragrances, and Gift cards are FINAL SALE.
- Shipping and delivery fees are non-refundable.
Click here: Start a Return to process and generate your pre-paid return label and return receipt.
Once we receive your return, your refund will be issued within 7-10 business days. You will be notified via email once your return has been processed.
Please note your banking or credit card institution may require additional days to process and post transactions to your account which may take up to 2 weeks for your credit to be acknowledged.
Items purchased at www.stetson.com cannot be returned or exchanged at any other participating retail store or online store that offers Stetson merchandise. We cannot accept returns on items that were not purchased at www.stetson.com.
You may also pay to return your item using the shipping method of your choice. Please include your packing list and a detailed reason why you are requesting a refund and ship to:
16456 AIRPORT CIR STE 200
AURORA, CO 80011
Currently, we are not able to offer exchanges for Stetson.com purchases. Please return the item you wish to exchange for a refund in accordance with our return policy and place a new order for a replacement item.
How will I know when Stetson.com receives my return package?
As soon as we receive and process your return we will email a confirmation to the email address you provided on your original order. Note, if there is a refund due, this refund will be noted in your email confirmation and typically shows up on your credit card account within 10 business days (depending on your credit card) or by your next credit card statement.
What is a good guideline when I should expect to receive an email confirmation that my return package has been accepted and processed?
Allow 1-3 weeks for your return to be processed. This takes in consideration the transit time of the return package back to us, a full warehouse inspection of the returned item(s) and credit processing of your return paperwork. As soon as your return is processed you will receive an email confirmation.