Returns & Exchanges
STETSON.COM RETURN & EXCHANGE POLICY
While we are unable to process exchanges at this time, we do accept returns.
To start your return please visit our Returns Center.
Click 'Request A Return' below to look up your order and receive a printable return label. Please enclose the packing slip inside the package, attach the pre-paid, pre- addressed Return Label to the outside of the box, and drop it off at your closest carrier location. All continental U.S. orders will have the option of a $10.00 return label fee which will be deducted from the total refund or credit if the provided label is used. You may also send the merchandise back using any other traceable method at your expense. Stetson is not responsible for lost or damaged packages. Please keep the tracking details for your records.
*Sale merchandise, Fragrances, and Gift cards are FINAL SALE and NOT eligible for returns or exchanges.
You will be refunded for the value of your returned item(s) and tax. You will not be refunded original or return shipping costs.
We only accept returns that were purchased via this website. Stetson.com will not accept orders that were purchased from other retailers.
If you receive an item that is damaged or differs from what you ordered, please contact customer service immediately.
How will I know when Stetson.com receives my return package?
As soon as we receive and process your return we will email a confirmation to the email address you provided on your original order. Note, if there is a refund due, this refund will be noted in your email confirmation and typically shows up on your credit card account within 10 business days (depending on your credit card) or by your next credit card statement.
What is a good guideline when I should expect to receive an email confirmation that my return package has been accepted and processed?
Allow 1-3 weeks for your return to be processed. This takes in consideration the transit time of the return package back to us, a full warehouse inspection of the returned item(s) and credit processing of your return paperwork. As soon as your return is processed you will receive an email confirmation.