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Returns & Exchanges

Returns & Exchanges

Returns

If you are not 100% satisfied with your purchase, you can return your order for a refund within 30 days of delivery.

  • Items must be unworn, unwashed with the original tags attached.
  • Returned items must be purchased from www.stetson.com
  • Refunds are issued to the original form of payment.
  • Sale merchandise, Fragrances, and Gift cards are FINAL SALE

To process your return properly, click here: Start a Return

All returns are processed within 7-10 business days. You will be notified via email once your return has been processed.

Credits for returns within 30 days of purchase will be issued back to the original form of payment and should appear on your bank account statement within 1 billing cycle. Please note that your banking institution may require additional days to process and post transactions to your account.

Items purchased at www.stetson.com cannot be returned or exchanged at any other participating retail store or online store that offers Stetson merchandise. We cannot accept returns on items that were not purchased at www.stetson.com.

Exchanges

Unfortunately, we cannot offer exchanges for returned merchandise. Please return the item you wish to exchange for a refund in accordance with our return policy and place a new order for a replacement item.

FAQ

How will I know when Stetson.com receives my return package?

As soon as we receive and process your return we will email a confirmation to the email address you provided on your original order. Note, if there is a refund due, this refund will be noted in your email confirmation and typically shows up on your credit card account within 10 business days (depending on your credit card) or by your next credit card statement.

What is a good guideline when I should expect to receive an email confirmation that my return package has been accepted and processed?

Allow 1-3 weeks for your return to be processed. This takes in consideration the transit time of the return package back to us, a full warehouse inspection of the returned item(s) and credit processing of your return paperwork. As soon as your return is processed you will receive an email confirmation.