Frequently Asked Questions

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As part of its commitment to accessibility, Stetson has incorporated usability features on our sites. To enable, please select the "Accessibility Mode" option in the site footer.

We welcome feedback on your experience on this site. If you have any accessibility questions, please contact us toll free at 855-655-8979.

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• Store your felt hat upside down on its crown, on a clean surface or in a hat box to keep the brim from flattening out.
• Remove dust and loose dirt with a soft brush, starting at the left side of the hat and brushing counter-clockwise.
• Avoid exposing your hat to the heat from stoves, radiators, lamps, car windows and enclosed cars in the summer. The combination of the heat and perspiration will shrink the sweatband.
  *** If your hat gets wet, shake off the excess water, and turn down the “self-conforming” leather sweatband. This will allow the hat to dry naturally. While the hat is wet, don’t let the brim touch the surface and don’t place it near heat. Heat can reactivate the felting process and cause shrinkage.
• To keep perspiration from penetrating the fur felt, occasionally turn down the leather sweatband so it can dry out. -Should your hat, (if it is light colored) become spotted with water or grease, you can clean it with a little baby talc or corn starch - not liquid cleanser, please!
• To put on or remove your hat, hold the brim in front and back, handle the crown as little as possible.
• Your hat will last a lifetime if you follow these important instructions.

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• Store your straw hat upside down on its crown, on a clean surface or in a hat box to keep the brim from flattening out
• Use a mild soap solution such as woolite and water and a very soft brush. You can also try baby wipes. The hat needs to dry at room temperature.
• Avoid exposing your hat to the heat from stoves, radiators, lamps, car windows and enclosed cars in the summer. The combination of the heat and perspiration will shrink the sweatband.
• To put on or remove your hat, hold the brim in front and back, handle the crown as little as possible.
• Your hat will last a lifetime while following these important instructions.

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The quality of the hat body used to make a hat is the div factor that determines the X's. In felt, it is determined by the percentage of furs used in making the hat body. We use beaver, mink, chinchilla and other animal fur to make bodies. The mixture of which furs we use determines the X's. In straw, the X's are also determined by the body used to make the hat. The tighter the weave and narrower the straw reed used to make the hat, the better X quality is marked in the hat.

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The percentage of beaver is determined by the X quality of the product. The higher the X's the higher percentage of beaver fur is mixed in the hat. Because of our efforts to rediv the leading manufacturer in headwear, the exact percentages are a manufacturing secret formula that we choose not to share.

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We do not have such information available to us. Most television and movie productions have a wardrobe or costume department, and usually find what they need on their own. On occasion we are directly contacted to supply products.

If you’d like to try your luck and submit a question, visit the “Contact Us” page and we would be happy to try and answer it.

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Stetson has been around since 1865; therefore it is very difficult to provide information such as worth, age, or style name for vintage items.

Over the years, many people have used the internet to better identify their Stetson. There have also been many books written about the Stetson hat over the years. We recommend you look into such resources to answer your questions.

For example:
Stetson Hats and the John B. Stetson Company by Jeffrey B. Snyder Hat Talk by Debbie Henderson Cowboys & Hatters: Bond Street, Sagebrush, & The Silver Screen by Debbie Henderson

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No, not really. A fur felt hat can be taken down one full size, but not increased. A hat retailer might be able to stretch the hat a little, but when you stretch a hat, after a time, it will go back to its original size.

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We only register 100X quality fur felt hats and up. If the hat is of this quality, it should have come with a certificate of registration and therefore there is no need to register it.

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Visit our Fit Guide Page to find your size.

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Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

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Route+ is premium package protection for your online orders. When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

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Route’s terms and conditions are listed in this page.

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If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim by going to Route's claim site. Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

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Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.

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Certain products available on our site may expose you to chemicals including lead, bisphenol A, phthalates or cadmium, which is known to the State of California to cause cancer or birth defects. For more information, go to www.p65warnings.ca.gov.