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Contact Us

Frequently Asked Questions

Answers to our most commonly asked questions

For Press inquiries, please direct all inquiries via email:

Have a question about a hat that was purchased from a retail store?

Please direct all inquiries via email to:

Warranty Inquiries

For warranty inquiries, please find the product category with the phone number to contact:
Boots: (303) 571-2296
Western, Fedora, and Straw Hats: 1-(800)-325-2662

For any other questions regarding our other Stetson merchandise or products, please find the product category with the email address to direct your inquiry to:

Online Store Purchase Inquiries

-Online Store Support
-Product Inquiries
-Order Inquiries
-Return Inquiries

Monday through Friday, 8am to 8pm ET

855-707-2798 US toll free

You may also submit an email by clicking on the "HELP" tab located at the bottom right of each page.



For Wholesale Inquiries, please find the location of your store and product category.

North America

South America



Asia/New Zealand